01 / Finance operations · SAP + AI
Less manual work. More room for exceptions.
I helped transform an accounts payable process by combining a central document intake, SAP automation and AI agents.
How can the standard flow be automated while keeping exceptions visible?
01 / Starting point
The process began in several inboxes.
Invoices arrived in individual email accounts. Before automation, five people worked on creating tickets in SAP Fiori. The scattered intake was part of the problem: the documents needed a shared path before the following steps could be automated.
02 / The design
A shared intake, with a path for exceptions.
The work combined process discovery with the operations team, centralised intake and tools to automate parts of invoice entry. Agents operated within this flow, with input and output checks.
We tested agent behaviour using reference invoices and modified versions of those documents. The goal was to observe responses to changes and inconsistencies, alongside checking the expected path.
03 / Rollout
Move branch by branch and observe actual use.
The rollout progressed one branch at a time. In the first migrated branch, approximately 90% of the workflow was automated. The five people previously assigned to ticket creation moved to other parts of the process.
This result applies to the first branch. Expansion still required monitoring exceptions, adjusting the workflow and understanding how the team would use the solution.